HoppinGO Privacy Policy

toTheMOON LLC (hereinafter referred to as the “Company”) sets forth this Privacy Policy (hereinafter referred to as the “Policy”) regarding the handling of personal information in order to ensure that users can use the “HoppinGO” service (hereinafter referred to as the “Service”) with peace of mind, and will thoroughly enforce the protection and management of personal information.

Article 1 (Scope of Application of the Privacy Policy)

1. The Company shall comply with the Act on the Protection of Personal Information, guidelines from various ministries, and other related laws and regulations to realize the protection of user information.
2. This Policy shall apply to the use of the Service. In addition, if provisions regarding the handling of user information are stipulated in the privacy policy displayed on the Company’s website, other personal information protection policies, or the terms of service concerning the Service, such provisions shall also apply. If such provisions conflict with this Policy, this Policy shall take precedence.
3. Information acquired by the Company from users through the Service shall be handled in accordance with this Privacy Policy. However, services provided by third parties other than the Company, such as linked websites, are outside the scope of application of this Policy. For the handling of user information in these third-party services, please refer to the privacy policy, etc., prescribed by the business operator providing the said service.

Article 2 (Acquisition of User Information)

1. The Company may receive user information (personal information, history information, and characteristic information) provided by users or automatically acquire it when users utilize the Service. In addition, if a user permits cooperation with external services such as linking through Apple ID upon using the Service, the Company will collect user information based on the contents agreed to at the time of such permission.
2. Among user information, “Personal Information” shall refer to “personal information” as defined in the Act on the Protection of Personal Information, and means information concerning a living individual that can identify a specific individual by name, date of birth, address, telephone number, e-mail address, profile image, nickname, posted content, inquiry content, or other descriptions contained in the information.
3. Among user information, “History Information and Characteristic Information” means information other than “Personal Information,” and refers to the date and time of use, usage method, utilization environment (including the communication status of the terminal when used through a mobile terminal, and various setting information upon use, etc.), place of residence (prefecture), gender, age, information posted on the Service (reviews, ratings, nicknames, follow information, etc.), anonymous user IDs, IP addresses, Cookie information, location information (GPS, Wi-Fi, base station information, etc.; note that the Service may acquire location information in the background in order to notify proximity to spots), application operation logs, terminal OS or individual identification information, advertisement identifiers (IDFA, AAID, etc.), browsing information, and survey results regarding advertisements. However, if a user voluntarily includes personal information within the posting information on the Service, such information will be disclosed to the public and may be provided to third parties including the said information.
4. If a user permits cooperation with external services such as Apple ID, the Company may acquire information (such as email addresses) provided from the said service.

Article 3 (Security Management Measures for Personal Information)

1. The Company will take necessary corrective measures along with reasonable safety measures to prevent unauthorized access, loss, destruction, alteration, and leakage of personal information. In addition, personal information that is no longer continuously retained will be reliably anonymized, discarded, or erased through appropriate methods.

Article 4 (Purpose of Use of User Information)

The Company shall utilize user information only within the scope of the following purposes of use, and shall obtain the prior consent of the user when using it beyond the scope of the purposes of use.

(1) To utilize information necessary for the provision of the Service.
(2) To display information concerning users so that users can browse or modify their own registration information and view their usage status.
(3) To transmit notices, guidance, and surveys, or to communicate as necessary.
(4) To perform identity verification.
(5) To identify individuals in order to refuse use to users who violate the terms of service of the Service or those who attempt to use the service for fraudulent or improper purposes.
(6) To respond to inquiries from users.
(7) To analyze the usage status of the Service, improve the Service, and develop new functions.
(8) To create statistical data or other information in a format that cannot identify individuals, and utilize it within the Company, provide it to third parties, or publish it externally.
(9) To notify information concerning the Company’s services or advertisement information where business operators other than the Company become advertisers.
(10) To measure, report, verify, and improve the effects of advertisements, etc.
(11) In order to provide a function (proximity notification function) that detects and notifies proximity to registered spots even when the application is closed or not in use, the Service acquires and utilizes location information. This background acquisition is performed only when the user enables the setting for this function.
(12) For other purposes incidental to the preceding items.

Article 5 (Use of External Services)

The Company may utilize the following external services.

(1) Firebase (Authentication, Database, Analytics).
(2) Firebase Analytics (Usage Status Analysis).
(3) Advertisement delivery services such as Google AdMob.

User information may be transmitted to these external service providers. Transmitted information includes IP addresses, application operation logs, and advertisement identifiers (IDFA/AAID, etc.). For the handling of information in each external service, please check the privacy policies of the respective companies below.

(1) Firebase / Google AdMob: Google Privacy Policy.
(2) Google Ads: Google Ads Policy.

Article 6 (Third-Party Provision of User Information)）

1. The Company will not provide user information to third parties except in cases falling under any of the following items_:
- (1) When there is the consent of the user themselves.
- (2) When disclosure requests or inquiries are received from public institutions such as courts or police, or persons entrusted by them.
- (3) When it is deemed necessary to protect the rights, property, services, etc., of third parties or the Company because a user violates laws, regulations, or related terms in connection with the use of the Service.
- (4) When it is necessary for the protection of human life, body, or property, and it is difficult to obtain the consent of the user themselves.
- (5) Other cases where provision is legally permitted under laws and regulations.
2. Notwithstanding the provisions of the preceding paragraph, the Company may provide “History Information and Characteristic Information,” which is information difficult to identify individuals, to third parties. In addition, through creative works such as advertisements of third parties, posting information within the said information may be published in magazines, the Internet, etc.
3. The Company utilizes the Google Maps Platform for the provision of the Service (map display, location search, etc.), and along with this, data such as users’ location information may be transmitted to Google LLC. For Google’s handling of data, please check the Google Privacy Policy.
4. Notwithstanding the provisions of Paragraph 1, the following cases shall not fall under third parties_:
- (1) When the Company entrusts all or part of the handling of personal information within the scope necessary for the achievement of the purpose of use. In such cases, the Company will sufficiently examine the qualifications of the business trustee, and execute appropriate supervision over the said trustee so that security management of the entrusted personal information is achieved.
- (2) When personal information is provided along with business succession due to mergers or other reasons.

Article 7 (Security Management)

The Company will take appropriate safety management measures to prevent unauthorized access, leakage, loss, or damage to personal information.

Article 8 (Retention Period)

The Company keeps acquired personal information only for the period necessary to achieve the purpose of use, and thereafter appropriately deletes or anonymizes it.

Article 9 (Use by Minors)

Minor users shall use the Service after obtaining the consent of a parent or legal guardian.

Article 10 (Rights of Users)

Users may make the following requests to the Company regarding their own personal information_:

Disclosure
Correction
Suspension of use
Deletion

Users can utilize the withdrawal function established in the setting screen within the Service to delete their account and information at any time. Requests through the inquiry contact window are also possible.The Company will appropriately respond in accordance with laws and regulations after performing identity verification.

Article 11 (Disclosure of Personal Information)

1. When requested by a user for disclosure, correction, suspension of use, or deletion of personal information, the Company will respond after confirming that the request is made by the user themselves.
2. However, if any of the following items apply, the Company may refuse the request, and in the case of making such a decision, it will notify the user to that effect_:
- (1) When there is a risk of harming the life, body, property, or other rights or interests of the user themselves or a third party.
- (2) When there is a risk of causing significant hindrance to the proper implementation of the Company’s business.
- (3) Other cases that would violate laws and regulations.
3. Notwithstanding the provisions of the preceding paragraphs, information other than personal information, such as history information and characteristic information, shall not be disclosed in principle.。

Article 12 (Use of Access Analysis Tools)

The Service utilizes the access analysis tool “Google Analytics” provided by Google. Google Analytics collects the usage status of the Service by acquiring and using identification information of customers’ mobile devices. However, individual customers cannot be identified from the acquired information. For details, please check the “Google Analytics Terms of Service”.

Google Analytics Terms of Service:
https://marketingplatform.google.com/about/analytics/terms/us/

Article 13 (Use of Advertisement Delivery Tools)

The Service utilizes “Google AdMob” as an advertisement delivery tool. Google AdMob may automatically acquire identification information of customers’ mobile devices. However, individual customers cannot be identified from the acquired information. For details, please check “Google Policies and Terms: Other technologies used in advertisements”.Google Policies and Terms: Other technologies used in advertisements:
https://policies.google.com/technologies/ads?hl=en-US

Article 14 (Changes to the Privacy Policy)

The Company shall appropriately review the operational status concerning the handling of user information, strive for continuous improvement, and may revise this Policy as necessary.

Changes to this Policy will be notified by displaying them within the Service. However, in the case of changes to contents that legally require the consent of users, the user’s consent shall be obtained through the method prescribed by the Company.

Article 15 (Inquiry Window)

For questions, consultations, complaints, or other inquiries regarding this Policy, please contact the window below.

https://www.tothemoon.co.jp/contact-us/

※ This English translation is provided for informational purposes only. The Japanese version shall govern and take precedence in the event of any disputes.